What is the impact of a BG or App restart?

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Article ID: 193393

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

What is the impact of a Clarity BG or App service restart?

Environment

Release : All Supported Releases

Component : CA PPM SAAS INSTALLATION AND UPGRADE

Resolution

  • Impact of BG Restart
    • Limited impact that includes background related activities including:
      • Jobs
      • Scheduled reports
      • Processes
    • There won't be any outage on the UI / application side for the bg restart.
  • Note: Prior to the restart of BG it's recommended to:
    1. Ensure any processing jobs are completed
    2. Then pause all waiting/scheduled jobs that may kick off during the duration of the bg restart/maintenance
  • Impact of App Restart
    • A rolling restart of the application services is done to minimize impact but during the restart
    • There may still be an outage on the application end where users will not be able to access the Clarity UI
    • Examples:
      • Log in to Clarity
      • Access pages in Clarity
      • Make updates via the UI

Additional Information

  • See KB: 193378 - How to request a App/Bg restart for Saas/On Demand?
  • See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM
  • See 124452 - When Should BG services be restarted?