BG or App restart - What is the Impact?

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

What is the impact of a Clarity BG or App service restart?

Environment

Release : All Supported Releases

Component : CA PPM SAAS INSTALLATION AND UPGRADE

Resolution

Impact of BG Restart

Limited impact that includes background related activities including:

1. Jobs
2. Scheduled reports
3. Processes

There won't be any outage on the UI / application side for the bg restart.

Note: Prior to the restart of BG it's recommended to:

1. Ensure any processing jobs are completed
2. Then pause all waiting/scheduled jobs that may kick off during the duration of the bg restart/maintenance

Impact of App Restart

A rolling restart of the application services is done to minimize impact but during the restart there may still be an outage on the application end where users will not be able to access the Clarity UI

Examples:

• Log in to Clarity
• Access pages in Clarity
• Make updates via the UI

Additional Information

• SaaS Customers, see also KB: App/Bg restart Requests for Clarity Saas
• See When Should BG services be restarted? 
• Searching for known Clarity Issues using Self Service