How do I add additional fields to be exported from CA Service Desk Manager search results?
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How do I add additional fields to be exported from CA Service Desk Manager search results?
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Article ID: 19337
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Updated On: 10-18-2023
Products
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk ManagerCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
This document describes how to add addition fields for exporting from Service Desk search results. In the example below, the description field will be added to the list_alg.htmpl file so it can be included in the fields exported to an .xls file when clicking the Export button.
Environment
Release: CA Service Desk Manager - All supported versions.
Resolution
Solution:
The following example includes the description field on the Incident Activity tab so it can be exported to an .xls file.
Copy the "list_alg.htmpl" file from NX_ROOT\bopcfg\www\htmpl\web\analyst to NX_ROOT\site\mods\www\htmpl\web\analyst
Open the copied file that is in the new location with a text editor and make the following change: <PDM_MACRO NAME=lsCol attr=description startrow=yes sort="no" export=no colspan=4 justify=line escape="JS2" fmtfunc=UnEscapeDesc>