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How do I add additional fields to be exported from CA Service Desk Manager search results?


Article ID: 19337


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



This document describes how to add addition fields for exporting from Service Desk search results. In the example below, the description field will be added to the list_alg.htmpl file so it can be included in the fields exported to an .xls file when clicking the Export button.


The following example includes the description field on the Incident Activity tab so it can be exported to an .xls file.

  1. Copy the "list_alg.htmpl" file from NX_ROOT\bopcfg\www\htmpl\web\analyst to NX_ROOT\site\mods\www\htmpl\web\analyst

  2. Open the copied file that is in the new location with a text editor and make the following change:
    <PDM_MACRO NAME=lsCol attr=description startrow=yes sort="no" export=no colspan=4 justify=line escape="JS2" fmtfunc=UnEscapeDesc>


    <PDM_MACRO NAME=lsCol attr=description startrow=yes sort="no" export=yes colspan=4 justify=line escape="JS2" fmtfunc=UnEscapeDesc>

  3. Save the file

  4. Run the following command on the Service Desk server and clear your browser cache.

    pdm_webcache - H

    Now open a request and select the Logs/Activities tab and then click Export to verify it includes the description field.


Component: ARGIS