How do I add additional fields to be exported from CA Service Desk Manager search results?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document describes how to add addition fields for exporting from Service Desk search results. In the example below, the description field will be added to the list_alg.htmpl file so it can be included in the fields exported to an .xls file when clicking the Export button.

Solution:

The following example includes the description field on the Incident Activity tab so it can be exported to an .xls file.

1. Copy the "list_alg.htmpl" file from NX_ROOT\bopcfg\www\htmpl\web\analyst to NX_ROOT\site\mods\www\htmpl\web\analyst
   
   
2. Open the copied file that is in the new location with a text editor and make the following change:
   <PDM_MACRO NAME=lsCol attr=description startrow=yes sort="no" export=no colspan=4 justify=line escape="JS2" fmtfunc=UnEscapeDesc>
   
   TO
   
   <PDM_MACRO NAME=lsCol attr=description startrow=yes sort="no" export=yes colspan=4 justify=line escape="JS2" fmtfunc=UnEscapeDesc>
   
   
3. Save the file
   
   
4. Run the following command on the Service Desk server and clear your browser cache.
   
   pdm_webcache - H
   
   Now open a request and select the Logs/Activities tab and then click Export to verify it includes the description field.

Environment

Release:
Component: ARGIS