How to get access to Product Documents or Software
Please find the steps below based on your Support Division:
> For BSN Document Access:
Click on Brocade Products
Please upgrade your profile to Enterprise User by clicking the link given as in the above screenshot. Or you can directly access this Link
Please click on Lock icon to upgrade your profile to CUSTOMER access privilege
Downloads Screen
> For Classic Broadcom/Semiconductors Documents Access:
The following Product Divisions falls under this Support:
ASIC Products Division |
ASIC Products Singapore |
Broadband Carrier Access (BCA) |
Central Engineering |
Compute & Connectivity (CCX) |
Fiber Optics Products Division |
Industrial Fiber Optics (IFPD) |
IP & Licensing Division |
Isolation Products Division (IPD) |
Mobile Connectivity |
Motion Control Product Division |
Operations Engineering |
Optoelectronic Products Division |
Physical Layer (PLP) |
Set Top Box And Cable Modem (STBCM) |
Switching Products |
Wireless Semiconductor Division |
Please login to Broadcom Support Portal following this link: https://support.broadcom.com/
Click on Semiconductors. Then you will be able to see below screen
Upon clicking on Product Downloads, you will be redirected to docSAFE -> Downloads for downloading the documents
If you are a Basic User, then you will be getting link to upgrade your profile upon clicking Product Downloads as below. Please upgrade your account to access the Downloads screen. Or you can upgrade your account using this Link
> For CA/Symantec Documents Access:
If you are unable to download a Product or getting an error message, please use the following methods to get support:
(a) Open a Case using the Customer Care Webform
(b) Use our Chatbot Broadcom-BOB. Select the product division and type "Chat with Agent" to chat with a live agent (only available Monday-Friday).
(c) Call us via phone - If you know your Site ID, please use it on our phone system to assist you quicker.