Governance Import Hangs at 0% - Identity Governance

Products

• CA Identity Suite
• CA Identity Governance

Issue/Introduction

When attempting a Governance Import in a Identity Suite virtual appliance (vApp) environment, the process may hang indefinitely at 0%. This typically occurs when multiple separate environments are deployed on the same subnet, leading to communication interference.

Environment

Identity Governance 14.x

Virtual Appliance 14.x

Cause

The issue is caused by a port conflict in the JBoss messaging group. Because the vApp utilizes multicast for Identity Governance (IG) communication, separate server instances on the same subnet will conflict if they use the default messaging port.

This configuration cannot be modified to unicast.

Resolution

To resolve the hang, assign a unique jboss.messaging.group.port to each environment sharing the subnet:

1. Stop the Identity Governance server using the stop_ig command.
2. Navigate to the following directory: /opt/CA/VirtualAppliance/custom/IdentityGovernance.
3. Open the jvm-args.conf file for editing.
4. Add the following runtime argument, ensuring the port number (e.g., 9880) is unique for this environment: -Djboss.messaging.group.port=9880
5. Save and close the file.
6. Start the Identity Governance server using the start_ig command.
7. Run the Workpoint checkup to verify the connection.

Additional Information

For further information about Multicast - Unicast, see documentation Unicast and Multicast Conversions for WildFly or JBoss EAP

To speak with a customer representative or a Support Engineer see Contact Support. Scroll to the bottom of the page and click on your respective region.