Various Issues Caused by Blocked Database Sessions

Products

• Clarity PPM SaaS

Issue/Introduction

Users are experiencing the following in the Clarity UI: 

• Processes failing
• Projects and other investment getting locked and remaining locked
• Timesheets getting locked
• Jobs getting stuck
• Time slicing job fails

Resolution

The DBA needs to manually clear the blocking sessions caused by an Oracle bug.

If you are a SaaS customer, please open a case with Broadcom Support.