Various Issues Caused by Blocked Database Sessions

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Article ID: 193315

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Users are experiencing the following in the Clarity UI: 

  • Processes failing
  • Projects and other investment getting locked and remaining locked
  • Timesheets getting locked
  • Jobs getting stuck

Resolution

The DBA needs to manually clear the blocking sessions caused by an Oracle bug.

If you are a SaaS customer, please open a case with Broadcom Support.