Configuring oi_connector 1.32 gives PPM-001 error

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Article ID: 193293

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Integrating UIM 20.1 with SaaS OI.

While trying to configure oi_connector via admin console the following PPM error is seen:

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Configuration was unable to be retrieved. 

Message: Internal Server Error: Failed to find adapter for probe at address /UIM_domin/UIM_hub/UIM_robot/oi_connector 
Resolution: If the probe is supported for Probe Provisioning, ensure the correct version of PPM is being used. If not, use either raw configure or the thick client. 
Error Code: PPM-001 

This probe may not support this configuration. Click Raw Configure to configure using Raw Configure. 

Click Retry to attempt to save your configuration again. 

Click Close to close this Window.

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PPM log shows:

java.lang.ClassNotFoundException: com.nimsoft.ppm.adapter.oi_connector.Adapter
 at java.net.URLClassLoader.findClass(URLClassLoader.java:382)

Cause

Deployment of the oi_connector 1.32 version should result in a file called oi_connector-adapter-1.32.jar getting placed in the ppm/adapterlib folder.

For some reason this was not happening in this particular environment.

Environment

Release : 20.1

Component : UIM - PPM

oi_connector 1.32

Resolution

oi_connector-adapter-1.32.jar was supplied from an internal environment.

Placing that in the ppm/adapterlib folder then deactivating and activating both ppm and oi_connector probes allowed the configuration to work as required.