12.1 Web Viewer - Error while attempting to execute the installation script

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Article ID: 193268

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Updated On:

Products

CA Output Management Web Viewer

Issue/Introduction

Using ISO: DVD0000000001981.ISO
Installing on SLES12 SP5 s390x

Installation Complete
---------------------

Non-Fatal Failure! CA Output Management Web Viewer r12.1 has been installed
with non-fatal error(s) to:

/usr/local/CA_OM_Web_Viewer

See installation log, for more details:

/usr/local/CA_OM_Web_Viewer/uninstaller/Logs/

Contact CA Customer Support for more information.

The EAR/WAR file(s) are generated in: /deployable

To start using CA Output Management Web Viewer r12.1:
-Run the Configuration Tool
-Deploy the EAR/WAR file to your application server

After the steps above point your Web Browser to:

     http://SERVER_NAME:PORT_NUMBER/CAOMWebViewer12 

z1omwp02:~ # tail /usr/local/CA_OM_Web_Viewer/uninstaller/Logs/CA_Output_Management_Web_Viewer_r12.1_Install_06_09_2020_13_58_12.log
                          Status: SUCCESSFUL

Copy File:                Destination: /usr/local/CA_OM_Web_Viewer/deployable/CAOMWebViewer12.war
                          Status: SUCCESSFUL

Execute Script/Batch file:   chmod -R g-w /usr/local/CA_OM_Web_Viewer; chmod -R o-w /usr/local/CA_OM_Web_Viewer
                          Status: ERROR
                          Additional Notes: ERROR - Error while attempting to execute the installation script

The commands "chmod -R g-w /usr/local/CA_OM_Web_Viewer; chmod -R o-w /usr/local/CA_OM_Web_Viewer" ran fine when I executed them standalone.

Cause

Insufficient permissions for the Tomcat User ID.

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

the UID "Tomcat" needed permissions to all directories/folder and sub folders. With that in place, the install and application was able to create and populate the folders which were previously missing (like "database").