How to provide a Dev Tools network (HAR) trace from the Google Chrome browser

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Article ID: 193258

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise STARTER PACK-CLARITY PPM

Issue/Introduction

In some cases we need to do a network trace of a Clarity issue when we suspect the network or the requests may be needing investigation. How can we do that? 

Environment

Release : All Supported Clarity releases

Component : CA PPM SAAS INSTALLATION AND UPGRADE

Resolution

  1. Open Google Chrome
  2. Go to the Hamburger menu (three dots in top right corner)
  3. Select More Tools - Developer Tools
  4. In Dev Tools - Network tab select the checkbox for [x] 'Preserve log' (if this is not checked, once the page refreshes, the network history is lost)
  5. Reproduce the problem in the same browser tab
  6. Now in the Dev Tools frame, open Network
  7. Right click on the requests URL in the Name column
  8. Select Save all as HAR with Content, save it to disk
  9. If you see error messages, go to Dev Tools - Console, look for any errors, take a screenshot 

 

Provide the resulting HAR file and the screenshot of Console tab to Broadcom Support for review.