xFlow: Insights keeps loading after logging in for certain roles

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Insights keeps loading after logging in. The issue does not occur with the Administrator role. It does occur with other roles.

Cause

Data issues

Environment

Release : 17.2

Component : XFLOW INTERFACE FOR SDM

Resolution

Workaround:

Perform a dummy change in the role to solve the data issue. Example: Edit the role with the problem > Change valued set to Preferred Document > Save > Edit > Revert change > Save.

This will solve the data issue and will allow for users to load all the data after logging into Insights