Notes and Attachemnts are not saved when the Catalog Request is opened through USS

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog
• CA Service Desk Manager - Unified Self Service

Issue/Introduction

Notes and Attachemnts are not saved when the Catalog Request is opene thorugh USS.

Environment

Release : 17.1

Component : SERVICE CATALOG, Unified Self service

Resolution

For the attachment and notes synchonization problem, follow the instructions below: 

1. Refer to the Documentation: 

Synchronize Notes and Attachments

2. Ensure that the email address for the user in EEM, Service Desk, Service Catalog and USS (Control_Panel) are exact the same.

3. Go to CATALOG_HOME\R17.1_RU1_Scripts\ , execute sql script configureMSSQLMDB-SP2.sql ( if it is MS SQL ) via MS SQL management studio .

4. After that , recycle Service Catalog service and then USS services .

5. Clear browser cache