Upgrade Failed Hotfix 10.7.0-HF54

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

"Error while executing the scenario message" appears during the upgrade.

java.lang.IllegalStateException: com.ca.apm.baseline.common_10.7.0.jar not found in /opt/apm/Introscope/product/enterprisemanager/plugins

        at com.ca.fix.apm.hotfix.Hotfix.emHotfix(Hotfix.java:732)

        at com.ca.fix.apm.hotfix.Hotfix.scenario(Hotfix.java:173)

Webview found - proceeding with patching

----------------------------------------

Error while executing the scenario

java.lang.IllegalStateException: com.ca.apm.agentmgr.common_10.7.0.jar not found in /opt/apm/Introscope/product/webview/plugins

        at com.ca.fix.apm.hotfix.Hotfix.wvHotfix(Hotfix.java:510)

        at com.ca.fix.apm.hotfix.Hotfix.scenario(Hotfix.java:186)

        at com.ca.fix.HotfixBase.apply(HotfixBase.java:136)

        at com.ca.fix.HotfixBase.execute(HotfixBase.java:69)

        at com.ca.fix.apm.hotfix.Hotfix.main(Hotfix.java:115)

Rolling back the scenario

deleting folder /opt/apm/Introscope/hotfix/10.7.0-HF54

Hotfix 10.7.0-HF54 was rolled back successfully

 

        at com.ca.fix.HotfixBase.apply(HotfixBase.java:136)

        at com.ca.fix.HotfixBase.execute(HotfixBase.java:69)

        at com.ca.fix.apm.hotfix.Hotfix.main(Hotfix.java:115)

Rolling back the scenario

deleting folder /opt/apm/Introscope/hotfix/10.7.0-HF54

Hotfix 10.7.0-HF54 was rolled back successfully

 

 

Environment

Release : 10.7

Component : HF 54 (EM and Webview) 

Cause

Insufficient privileges on the apm/introscope folder 

Resolution

Set appropriate privileges to the Introscope Home folder.