Is there any information on Clarity Notification Functional Areas definitions?

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Article ID: 193183

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

For all the notifications available for the different functional areas in Clarity, is there any document on how these work? 

Environment

Release : All Supported Releases

Component : CA PPM SAAS USERS, GROUPS, OBS ADMINISTRATION

Resolution

Below is an excerpt from Personalize Clarity PPM: Change Password, Account Settings, Notifications, Export to Excel:

The following list describes situations that trigger notifications for each functional area:

  • Action Items - A notification is sent out when a new action item is assigned to you and when one is due.
  • Change Request - A notification is sent when you are assigned to a change request.
  • Escalation - A notification is sent when a process fails or stalls and you are identified as the person to notify for escalations.
  • Issues - A notification is sent when you are assigned to an issue.
  • Processes - A notification is sent when a resource identifies you as the person to contact for a certain step in a process.
  • Projects - A notification is sent when a resource adds or removes you from a project.
  • Reports and Jobs - A notification is sent when a report or job you initiated, scheduled, or are assigned to is completed or failed.
  • Risks - A notification is sent when you are assigned to a risk.
  • Timesheets - A notification is sent when you receive a notification for a submitted timesheet. You can receive a notification that a timesheet is overdue or is returned