Timesheet users unable to enter time

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Article ID: 193178

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

When accessing the the new UX for timesheet entry via the menu Home > Timesheets, most timesheet users do not currently have the ability to view or edit their timesheets like below:

And in the app-ca.log, there were the error message like:


ERROR YYYY-MM-DD HH:MI:SS,XXX [http-nio-14001-exec-42] niku.xql2 (clarity:<Email Address>:57115702__A2CD728E-D308-4466-99CB-92028088F423:PPM_REST_API) Field BLOCK_PENDACTSUM not found in [Ljava.lang.Object;@b9651c1
ERROR YYYY-MM-DD HH:MI:SS,XXX [http-nio-14001-exec-42] niku.xql2 (clarity:<Email Address>:57115702__A2CD728E-D308-4466-99CB-92028088F423:PPM_REST_API) Internal Processing exception
com.niku.xql2.XQLNoSuchFieldException: BLOCK_PENDACTSUM

*<Email Address> means Email address for the user who has this problem.

Environment

Release : 15.5

Component : CA PPM SAAS APPLICATION

Resolution

Restarting all the PPM service solved the problem.

Attachments