Client Automation - Unified Logon doesn't work on Web Console after configure it

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Article ID: 193170

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

After configuring Unified Logon for Web Console following:

https://knowledge.broadcom.com/external/article?articleId=49982

And setting permissions for specific users, Unified Logon doesn't work.

When the user logged on the OS (which should be the same specified on "Security Profiles") opens WAC, the following error is shown:

"Unified Logon failed. Either the logged in user is not a valid DSM user pr unified login is not configured properly"

After this, if the credentials are entered manually, the login works (for WINNT and LDAP).

Environment

Client Automation - All Versions

Resolution

This could be caused by a wrong configuration of IIS, all settings for Windows Authentication must be set to "Disabled", as shown here (with wrong values):

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