Jaspersoft 7.1.1 installation issue

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Article ID: 193128

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

The installation of Jaspersoft 7.1.1 on RHEL 7.x environment in silent mode may fail with the following error:

./setup.sh -f response_lab.properties -i silent


The log shows below message :

propertiesFileName = /opt/application/CA/response_lab.properties
Looking for 'resource' directory using the CLASS_PATH...
Looking for 'resource' directory using the java.home variable...
Resource dir found under '/tmp/install.dir.7656/Linux/resource'.
Installer PropertiesFile = /opt/application/CA/response_lab.properties
Loading variables from properties file...
Setting the desired locale...
Loading script...
ZGResourceLoader::getZipFileForEntry()- META-INF/MANIFEST.MF in /tmp/install.dir.7656/InstallerData/installer.zip
XMLStreamTokenizer: Reading source stream using UTF-8 encoding.
WARNING: COULD NOT FIND VALUE FOR KEY: Installer.splashScreenGUITitle
WARNING: COULD NOT FIND VALUE FOR KEY: Installer.splashScreenGUIConfirm
WARNING: COULD NOT FIND VALUE FOR KEY: Designer.Customizer.TUpgrade.default.config.name
Please report the following to IA Engineering:
XMLScriptReader: ERROR during instantiation of object.  This object was lost! refID: null - class: com.zerog.ia.installer.Installer
java.lang.ExceptionInInitializerError
        at com.zerog.ia.installer.util.InstallFrameConfigurator.<init>(Unknown Source)
        at com.zerog.ia.installer.Installer.ae(Unknown Source)
        at com.zerog.ia.installer.Installer.ad(Unknown Source)
        at com.zerog.ia.installer.Installer.<init>(Unknown Source)
        at com.zerog.ia.installer.Installer.<init>(Unknown Source)
        at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
        at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
        at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
        at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
        at java.lang.Class.newInstance(Class.java:442)
        at Flexeraan9.as(Unknown Source)
        at Flexeraan9.ar(Unknown Source)
        at Flexeraan9.am(Unknown Source)
        at Flexeraan9.ak(Unknown Source)
        at Flexeraan9$1.aa(Unknown Source)
        at Flexeraais.ad(Unknown Source)
        at Flexeraan9.ac(Unknown Source)
        at com.zerog.ia.installer.LifeCycleManager.b1(Unknown Source)


Environment

Release : 10.4.1

Component : Spectrum Core / SpectroSERVER

Resolution

The fontconfig package was missing on the sever. After installing it

yum install -y  fontconfig

the Jaspersoft Installer ran successfully.