CA Web Viewer 12.1- only the first 10 reports of bulk reports are being downloaded.

Products

• CA Output Management Web Viewer

Issue/Introduction

When selecting 'all' to download Web Viewer is downloading only first 10 reports which we are viewable.

 

 

Cause

To select "all" the reports, it is necessary go to each page and select all reports.

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

Increase the number of reports displayed on a page: This will need to be done by a SysAdmin:

Go to Administation->Preferences->Display Preferences under "Reports List"

And set:
'Reports per report list navigation:' 30

Additional Information

This configuration change will affect all users. This uses a lot of resources and could slow everyone down if it needed to handle additional large numbers of report downloads. This setting may not be possible in your environment.