Some Notifications Are Not Working
Issue/Introduction:
Recently configured thresholds and notifications in CAPC. Threshold are generated and as expected e-mails are sent accordingly. For one or two thresholds that are generated e-mails are not sent.
Cause:
The Severity under Event Type tab associated was Critical only. The threshold created in this scenario was Major. See screen-shot below are an example:
Environment:
NetOps; Performance Management
Resolution:
Select the appropriate severity type that is associated with the threshold. In this scenario we selected all or just select major (critical. and major).