Some Notifications Are Not Working

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Recently configured thresholds and notifications in CAPC.  Threshold are generated and as expected e-mails are sent accordingly.  For one or two thresholds that are generated e-mails are not sent. 

Cause

The Severity under Event Type tab associated was Critical only.  The threshold created in this scenario was Major.  See screen-shot below are an example:

Environment

NetOps; Performance Management

Resolution

Select the appropriate severity type that is associated with the threshold.  In this scenario we selected all or just select major (critical. and major).