Service Point: Can't see the dates of a date field in a Catalog form

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog
• CA Service Desk Manager

Issue/Introduction

The following problem occurs in a Service Point Catalog ticket that is already submitted:

Part of the date field data is missing in the date field

This issue does not occur if using Service Catalog

Environment

Release : 17.2

Component : XFLOW INTERFACE FOR SDM

Cause

The MM/DD/YYYY date format is not recognized by Service Point

Resolution

Change the date format to MM/dd/yyyy instead of MM/DD/YYYY for the date field.

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/using/service-catalog-management/manage-forms/elements-of-a-form.html#concept.dita_fa74560193aabf9baeb3f0d929e3d78681e385fc_Date