UIM - messagegtw: Connection timed out over proxy

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The messagegtw is unable to connect to our ServiceNow instance while having a proxy in the middle.

The error seen in the messagegtw:

Jun 15 20:13:37:622 [pool-3-thread-2, messagegtw] TNT2MetricIdResolver.resolveMetric:379:       Lookup by metricId took 541ms
Jun 15 20:13:37:624 [pool-3-thread-2, messagegtw] UimMessageListener.lambda$processIncomingMessages$0:293:      Done processing message
Jun 15 20:13:37:625 [/ServiceNow, messagegtw] UimMessageListener.publishEvent:348:      Attempting to publish to com.ca.uim.agileops.gateways.webhooks.JsonHttpPublisher@1422b36d
Jun 15 20:13:37:848 [pool-2-thread-2, messagegtw] DefaultHttpclient.sendHttpRequest:182:        >> POST-ing URL: https://<instance>.service-now.com/api/global/em/j<instance>
Jun 15 20:13:58:863 [pool-2-thread-2, messagegtw] DefaultHttpclient.sendHttpRequest:193:        Could not send alert https://<instance>.service-now.com/api/global/em/<instance>:com.sun.jersey.api.client.ClientHandlerException: java.net.ConnectException: Connection timed out: connect
Jun 15 20:13:58:865 [pool-2-thread-2, messagegtw] DefaultHttpclient.sendHttpRequest:196:        << Response: null

 

Does the probe support connection via a Proxy? 

Environment

Release : UIM 9.2.0 / 20.1

Component : messagegtw 

Resolution

The messagegtw probe does not support configuration of a proxy. 

The connection between the messagegtw and the external application must be direct. If there is a proxy in the middle create direct route to the application.