Service Catalog: When assigning group and roles permissions to a folder or service offering, the changes are not visible in the other Catalog Servers

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Article ID: 193119

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Updated On:

Products

CA Service Catalog

Issue/Introduction

When assigning group and roles permissions to a folder or service offering, the changes are not visible in the other Catalog Servers

Cause

Clustering has not been configured to synchronize information between servers.

Environment

Multiple Catalog Servers.

Release : 17.1

Component : CA SERVICE CATALOG

Resolution

If clustering is not enabled across the nodes, offering permission sync won't happen across the nodes, because AMQ doesn't have a way to communicate current node changes to other nodes.
In addition to the offering permission, administration configuration sync will also be out of sync.


Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-1/administering/administering-ca-service-catalog/ca-service-catalog-clustering/how-to-setup-horizontal-clustering-nodes-for-ca-service-catalog.html