Is the connection string used by WebService to access the MDB the same as that used by Service Desk?

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Article ID: 19305

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Is SDM WebService using a different method to access the MDB as against the Web Interface?

Solution:

No.

SDM WebServices calls are done by the webengine. The webengine uses spel function calls to request the MDB data using slump->virtdb->sql_agent.

This helps to keep the WebService logic the same as the SDM Web interface. Direct connection to the MDB through the Webservice is not supported, irrespective of the DBMS type.

Environment

Release:
Component: ARGIS