Is the connection string used by WebService to access the MDB the same as that used by Service Desk?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Is SDM WebService using a different method to access the MDB as against the Web Interface?

 

Environment

Service Desk Manager 17.x

Resolution

No.

SDM WebServices calls are done by the domsrvr. The domsrvr uses spel function calls to request the MDB data using slump->virtdb->sql_agent.

This helps to keep the WebService logic the same as the SDM Web interface. Direct connection to the MDB through the Webservice is not supported, irrespective of the DBMS type.