Vendor Certification (VC) is not visible in device’s ‘Polled Metric Families’ tab in CA Performance Management (CAPM)
Article ID: 193010
Updated On:
Products
CA Infrastructure Management
CA Performance Management - Usage and Administration
DX NetOps
Issue/Introduction
A device discovered in two environments shows different Metric Family entries for Polled Metric Families.
One system shows one Metric Family with a single supported Vendor Certification.
Another system shows one Metric Family multiple times, each with a different Supported Vendor Certification listed.
Why don't both systems show the same Metric Family entries?
Environment
DX NetOps CAPM Release : 20.2 or later
Cause
Vendor Certification Priority Group customization's are missing.
Resolution
Ensure the Vendor Certification Priority Grouping configured for the Metric Family on both systems matches.
TechDocs : DX NetOps CAPM 22.2 : Manage Vendor Certification Priorities
Additional Information
If after making the changes to the MF VCP, if the changes aren't seen on the device, run an Update Metric Family against the Metric Family on the affected device.
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