Vendor cert not visible in device’s ‘Polled Metric Families’ tab at all

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Article ID: 193010

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

A device discovered in two environments shows different Metric Family entries for Polled Metric Families.
 
One system shows one Metric Family with a single supported Vendor Certification.
 
Another system shows one Metric Family multiple times, each with a different Supported Vendor Certification listed.
 
Why don't both systems show the same Metric Family entries?

Cause

Vendor Certification Priority Group customization's are missing.

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

Ensure the Vendor Certification Priority Grouping configured for the Metric Family on both systems matches.

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/building/self-certification/manage-vendor-certification-priorities.html

Additional Information

If after making the changes to the MF VCP, if the changes aren't seen on the device, run an Update Metric Family against the Metric Family on the affected device.

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/troubleshooting/automatic-rediscovery-does-not-run-after-updating-vendor-group-priority.html