We recently added our Viptela vManage integration into our VNA platform (it is the only engine running on VNA).
We are finding that when using the timeframe of "Last Hour", no data shows. When we use "Last 4 Hours", we get data, but with an approximate 2 hour lag behind current time.
Can we please investigate why this is?
Most of the time this is UTC in which case all components are clearly aligned.
Release : 3.x
Component : VNA Viptela plugin
Set the time zone in the viptela plugin config to match the time zone of the vManage host.
In this case est5edt (America/New York
Note: if there are multiple vManage hosts, each plugin should be set to the time zone for the polled host.
Lack of resources can also affect processing time,
Using the gateway.log and server.log,
compare the entrytime, which is when we requested data for, to the statcycletime, which shows the time of the data in the requested time bucket.