ITAM Hardware Reconciliation is running, but does not match any assets

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Article ID: 19296

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

ITAM Hardware reconciliation reconciles assets between the discovered and the owned asset repositories.

The owned assets must have both the 'asset' and the 'managed by APM' flags turned ON, for the asset to be considered for reconciliation.

In addition, the asset families must be marked for inclusion in the reconciliation process.
To check which asset families will be included in reconciliation, navigate to the Directory -> List management tab, and click on Asset Family.
The asset families that will be included in reconciliation have the 'Reconcile Hardware' flag turned ON.

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Figure 1

Environment

Release: UASIT.99000-12.8-Asset Intelligence
Component:

Attachments

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