ITAM Hardware Reconciliation is running, but does not match any assets

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

ITAM Hardware reconciliation reconciles assets between the discovered and the owned asset repositories.

 

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Environment

Release: UASIT.99000-12.8-Asset Intelligence, 14.1,17.x
Component:

Resolution

The owned assets must have both the 'asset' and the 'managed by APM' flags turned ON, for the asset to be considered for reconciliation.

In addition, the asset families must be marked for inclusion in the reconciliation process.
To check which asset families will be included in reconciliation, navigate to the Directory -> List management tab, and click on Asset Family.
The asset families that will be included in reconciliation have the 'Reconcile Hardware' flag turned ON.