ITAM Hardware Reconciliation is running, but does not match any assets

Article Id: 19296
Status: Published
Updated On: 14-02-2018 07:12
Legacy Id: TEC604964
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

ITAM Hardware reconciliation reconciles assets between the discovered and the owned asset repositories.

The owned assets must have both the 'asset' and the 'managed by APM' flags turned ON, for the asset to be considered for reconciliation.

In addition, the asset families must be marked for inclusion in the reconciliation process.
To check which asset families will be included in reconciliation, navigate to the Directory -> List management tab, and click on Asset Family.
The asset families that will be included in reconciliation have the 'Reconcile Hardware' flag turned ON.

<Please see attached file for image>

Figure 1

Environment:

Release: UASIT.99000-12.8-Asset Intelligence
Component:

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