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ITAM Hardware Reconciliation is running, but does not match any assets
Article ID: 19296
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
ITAM Hardware reconciliation reconciles assets between the discovered and the owned asset repositories.
The owned assets must have both the 'asset' and the 'managed by APM' flags turned ON, for the asset to be considered for reconciliation.
In addition, the asset families must be marked for inclusion in the reconciliation process.
To check which asset families will be included in reconciliation, navigate to the Directory -> List management tab, and click on Asset Family.
The asset families that will be included in reconciliation have the 'Reconcile Hardware' flag turned ON.
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Environment
Release: UASIT.99000-12.8-Asset Intelligence
Component:
Component:
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