PAM : Error occurred during update. Reason: keystore was tampered with, or password was incorrect

Products

• CA Privileged Access Manager (PAM)
• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

Unable to open PAM client.

Error occurred during update. Reason: keystore was tampered with, or password was incorrect

Environment

Privileged Access Manager, all versions

Cause

The cacerts file used by the PAM client has is corrupt and can no longer be used.

Resolution

Uninstall and reinstall PAM client