PAM : Error occurred during update. Reason: keystore was tampered with, or password was incorrect

Products

• CA Privileged Access Manager (PAM)
• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

Unable to open PAM client.

Error occurred during update. Reason: keystore was tampered with, or password was incorrect

Environment

Privileged Access Manager, all versions

Cause

The cacerts file used by the PAM client is corrupted and can no longer be used.

Resolution

Replacing the cacerts file with a file copied from a system where it is working, or reinstalling the PAM Client, will resolve the problem.Uninstall and reinstall PAM client