Receiving error message in OneClick "Unable to render topology" for non administrator users in OneClick

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Article ID: 19293

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Updated On:

Products

CA Spectrum

Issue/Introduction

When logging in with non admin user getting an Unable to render topology error but the same is working fine with an Admin user login

Environment

Release:
Component:

Resolution

Please ensure that Chassis Manager is enabled for the non Administrator users as if there are devices with Chassis present Spectrum will not be able to render the topology.

In OneClick client go to users tab, Select non admin user

<Please see attached file for image>

Figure 1

In contents panel click on Access

<Please see attached file for image>

Figure 2

In Component Detail under Privileges tab, Click on Add/Remove Privileges

<Please see attached file for image>

Figure 3

Expand Explorer Views, Enable Chassis Manager

<Please see attached file for image>

Figure 4

Click on ok

Now open OneClick console with the non-admin user and verify that the topology renders successfully.

Attachments

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