When user tries to request access to any role receives a popup message "Request Failed"
The "Request Failed" message has a different root cause.
In this case, analyzing the Identity Portal log file there are the following messages:
Identity Portal 14.x
In this case, the root cause was the loss of connection with the Database, you need to check the following:
- Check if the database is up and running and if it is possible to connect to it using the same credentials used by Identity Portal.
- If database is ok, stop and start the Identity Portal service to re-establish the connection with the database.