The customer recently upgraded to ITMS 8.5 RU3. The main issue was the following error every time a client machine was trying to send an NSE:
NSE dispatch failed for: id=192418121, from: 1b2b2cee-1fdb-4953-8ac8-26b707cda91b, to: 'Standard event capture item' (70d916e7-5096-4fab-a761-4d4eb932da7f)
Item save to DB failed: 6b29ee6a-25db-484c-85b4-379b2cb0c473, (fromClone=False, user=NS Agent Identity)
The caller 'NS Agent Identity' does not have permission 0d631690-66f8-4bc8-9edf-6bfdabf4bd61 on the specified item 61219b84-11d7-4002-8bc0-cd2e0202eb55
[Altiris.NS.Exceptions.AeXSecurityException @ Altiris.NS]
at Altiris.NS.Security.ItemPermission.Demand(Guid entity, Guid permission, Boolean throwIfNotGranted)
The referenced item "61219b84-11d7-4002-8bc0-cd2e0202eb55" is "Software Component: Software Component Resource Data Class".
NS Agent Identity is trying to get this permission "0d631690-66f8-4bc8-9edf-6bfdabf4bd61", which is "Data Class Write".
Known issue. This account never had write rights for this resource.
ITMS 8.5 RU3
This issue has been fixed in ITMS 8.5 RU4 release.
The current workaround for this issue is:
Note: In case you still get the same error even after making sure "Read" and "Write" are selected:
under "Resource Management Permissions", grant: