Clearview load Error: Unable to retrieve UC4 ClearView licence.

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Article ID: 192876

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation CA Automic Operations Manager CA Automic Oracle

Issue/Introduction

Clearview fails to load with the following error:

20200604/113659.951 - Exception in loader-process: Unable to retrieve UC4 ClearView licence.

 

Cause

Configuration.

Troubleshooting steps:

1. Check Automation Engine database for the ClearView licence by executing the following statement:

SELECT * FROM Uc_Lic WHERE lic_Platform = 'ADD.GWA' OR LIC_Platform = 'ADD.CLEARVIEW'

2. If the licences are present - the issue is related to incorrect username/password in the admin.db.properties file

  1. Turn on tracing database = 9 trc03 = 9
  2. https://docs.automic.com/documentation/webhelp/english/AWA/12.2/DOCU/12.2/AWA%20Guides/help.htm#ProcessAnalytics/PA_LogConfig.htm%3FTocPath%3DAdministering%2520and%2520Configuring%7CAdministering%2520Process%2520Analytics%7C_____6
  3. Review the trace files
  4. Trace file will show error: "access denied, wrong credentials"

3. Update the username/password for admin.db.properties file  https://docs.automic.com/documentation/webhelp/english/AWA/12.2/DOCU/12.2/AWA%20Guides/help.htm#ProcessAnalytics/Config_PA_Admin.htm?Highlight=Process%20analytic

Environment

Release : 12.0.X, 12.1.X, 12.2.X, 12.3.X

Component : Clearview, AUTOMATION ENGINE

Resolution

Update the username/password for admin.db.properties file with the correct username/password