Clearview fails to load with the following error:
20200604/113659.951 - Exception in loader-process: Unable to retrieve UC4 ClearView licence.
1. Check Automation Engine database for the ClearView licence by executing the following statement:
SELECT * FROM Uc_Lic WHERE lic_Platform = 'ADD.GWA' OR LIC_Platform = 'ADD.CLEARVIEW'
2. If the licences are present - the issue is related to incorrect username/password in the admin.db.properties file
3. Update the username/password for admin.db.properties file https://docs.automic.com/documentation/webhelp/english/AWA/12.2/DOCU/12.2/AWA%20Guides/help.htm#ProcessAnalytics/Config_PA_Admin.htm?Highlight=Process%20analytic
Release : 12.0.X, 12.1.X, 12.2.X, 12.3.X
Component : Clearview, AUTOMATION ENGINE
Update the username/password for admin.db.properties file with the correct username/password