Spectrum is polling a device with an incorrect community string

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Article ID: 192848

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Updated On:

Products

CA Spectrum

Issue/Introduction

Spectrum is polling a device with an incorrect community string. This is causing the device to send out thousands of Authentication Failure Traps.

Cause

Possible database corruption

Environment

Release : Any

Component : Spectrum Core / SpectroSERVER

Resolution

1. Create a models only backup of the SpectroSERVER database:

    a. Log into the SpectroSERVER system as the user that owns the Spectrum installation

    b. Gracefully shutdown the SpectroSERVER process

    c. If on Windows, start a bash shell by running "bash -login"

    d. cd to the $SPECROOT/SS directory and enter the following command:

../SS-Tools/SSdbsave -m models_only

2. Re-initialize the SpectroSERVER database using the legacy.SSdb

    a. cd to the $SPECROOT/SS directory and enter the following command:

../SS-Tools/SSdbload -ic legacy.SSdb

3. Load the models only database save created from step 1d above:

    a. cd to the $SPECROOT/SS directory and enter the following command:

../SS-Tools/SSdbload -m models_only.SSdb

4. Start the SpectroSERVER process as normal

If you are still experiencing the issue, it could be the legacy.SSdb is also corrupt. Please open a case with Spectrum Support.

Additional Information

Please reference the "SSdbload" and "SSdbsave" sections of the documentation for more information.