Spectrum is polling a device with an incorrect community string
Article ID: 192848
Updated On:
Products
Issue/Introduction
Spectrum is polling a device with an incorrect community string. This is causing the device to send out thousands of Authentication Failure Traps.
Environment
Release : All Supported Releases
Component : SPCCSS - Spectrum Core / SpectroSERVER
Cause
Possible database corruption
Resolution
1. Create a models only backup of the SpectroSERVER database:
a. Log into the SpectroSERVER system as the user that owns the Spectrum installation
b. Gracefully shutdown the SpectroSERVER process
c. If on Windows, start a bash shell by running "bash -login"
d. cd to the $SPECROOT/SS directory and enter the following command:
../SS-Tools/SSdbsave -m models_only
2. Re-initialize the SpectroSERVER database using the legacy.SSdb
a. cd to the $SPECROOT/SS directory and enter the following command:
../SS-Tools/SSdbload -ic legacy.SSdb
3. Load the models only database save created from step 1d above:
a. cd to the $SPECROOT/SS directory and enter the following command:
../SS-Tools/SSdbload -m models_only.SSdb
4. Start the SpectroSERVER process as normal
If you are still experiencing the issue, it could be the legacy.SSdb is also corrupt. Please open a case with Spectrum Support.
Additional Information
Please reference the "SSdbload" and "SSdbsave" sections of the documentation for more information.
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