Solaris Agents 12.2.x / 12.3.x crash upon startup on hostname/ip resolution

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Article ID: 192841

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation CA Automic Operations Manager CA Automic Oracle

Issue/Introduction

Recent Solaris Agents (tested 12.2.1hf3 / 12.2.5 / 12.3.2) crash generating a core upon startup while resolving either the current hostname IP or the Automation Engine IPs.

Error when launching the Agent:

[1]+  Segmentation Fault      nohup ./ucxju64

 

The core shows that the crash occurs on the OS APIs gethostbyname() and getaddrinfo() 

 

The Systems where the issue occurs are:

OS: SunOS xxxx 5.10 Generic_150400-17 sun4v sparc SUNW,SPARC-Enterprise-T5120

Network configuration: Solaris Cluster is configured with the following line in /etc/nsswitch.conf:

hosts: cluster files dns

 

Old Agents on version 11.2.2 can start and resolve the ip addresses correctly with the same port / binaddr and cp settings connecting to the same Automation Engine.


[1]+  Segmentation Fault      nohup ./ucxju64





Cause

Unknown, most likely due to the /etc/nsswitch.conf cluster configuration

Environment

Release : 12.2.x and 12.3.x

Component : AUTOMATION ENGINE

Subcomponent: Agent for Unix ( Solaris Sparc64)

Resolution

Root cause could not be investigated as the problematic Solaris 10 Servers were to be commissioned in a few months.

The workaround consists on using Solaris Agents 11.2.x or 12.0.x instead.

 

Additional Information

If you experience this issue, please open a ticket with Support to try and find a Solution for Agents 12.3.x