DevTest Portal error when trying to change request or response of Virtual Service - "The requested operation cannot be performed on a file with a user-mapped section open"

Products

• CA Cloud Test Mobile
• CA Application Test
• Service Virtualization

Issue/Introduction

Getting below error when trying to update any Virtual Service in the Portal.

2020-06-05 09:47:38,830Z (11:47) [qtp2064621561-261] DEBUG com.ca.lisa.sv.vs.VServicesCategoryController - Handling error in virtual services controller and returning it as an error JSON for URL: /res-hub/v1/projects/bmS18CcJt/VirtualServices/pIaBKThLYvqHLC1ooQV/image
2020-06-05 09:47:38,830Z (11:47) [qtp2064621561-261] ERROR com.ca.lisa.sv.vs.VServicesCategoryController - C:\Program Files\CA\DevTest\Projects\Bank v5\VirtualServices\Images\WebServicesModel.vsi: The requested operation cannot be performed on a file with a user-mapped section open.

java.nio.file.FileSystemException: C:\Program Files\CA\DevTest\Projects\Bank v5\VirtualServices\Images\WebServicesModel.vsi: The requested operation cannot be performed on a file with a user-mapped section open.

Environment

Release : 10.6

Component : CA Service Virtualization

* Windows 2016 Server
* Oracle 18c

Cause

N/A

Resolution

Our SE team has created a patch for this issue. Open the support case and request for patch patch_DE462614_10.6.0_GA.jar.

Please follow instructions below to apply the patch.

NOTE: If the DevTest components are distributed, the patch should be applied on all the Devtest component machines, especially Portal.

1. Stop all DevTest services

2. Place the file "patch_DE462614_10.6.0_GA.jar" in \lib\patches folder. Create the folder 'patches' if it doesn't exist

3. Start Devtest services and re-try the failed use case

If the issue persists, please share the set of log files as captured over last WebEx session.