DE55538 - Edit in List customization for Conflict Analysis in list_chgcnf_chg.htmpl fails

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Article ID: 192830

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Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction

Issue/Introduction

After adding the below in list_chgcnf_chg.htmpl by following the instructions from https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-1/building/building-ca-service-desk-manager/web-interface-modifications/advanced-modifications/edit-in-list-modification.html

<pdm_jscript file=list_edit.js>
startListEdit(__search_filter);
listEditStartRow();
listEditField("conflict.comments");
listEditField("conflict.conflict_status");
listEditEndRow();
endListEdit();

... just before the line ...
var msgFoundNone = "No conflicts found";

the changed form is saved and published, pdm_webcache -H is run, and the web browser cache is cleared.
 
Issue #1:
Attempting to set the Conflict Status to a value listed in the dropdown, the following error is received on the form: 
AHD04605:Can't update - someone else has changed conflict from "Unresolved" to "UNRSLVD"

Issue #2:
Attempting to change the comments field to "This is my comment" via edit-in-list fails with
AHD04608:No conflict matching This is my comment% found

Cause

Reported to product engineering as DE55538.

Environment

Release : 17.x

Component : SERVICE DESK MANAGER

Resolution

As a work-around, consider using Export to export the Conflict Analysis list and filter the resultant Excel spreadsheet.

Check the Fix Lists for the associated version and currently available rollup patches.  Apply the version/patch that includes the solution to DE55538.  

For example, to check the fix list for 17.2 Rollup #6, review the Fix List on the following page of the documentation: 

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/Release-Notes/CA-Service-Management-17_2_0_6-Release-Notes/Fixed-Issues---17_2_0_6.html

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-1/building/building-ca-service-desk-manager/web-interface-modifications/advanced-modifications/edit-in-list-modification.html