SFTP Access Error: Unable to connect

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Article ID: 192813

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Core FTP, Cannot access the SFTP folder for SaaS Environment.

Error Message: Unable to connect / connection unsuccessful 

Environment

Release : 15.4.1

Component : CA PPM SAAS APPLICATION

For SaaS / GCP Customer Environments

Resolution

  1. De-Install core FTP
  2. re-install core FTP
  3. Enter the required details
  4. Test the connection

Additional Information

See also SFTP Requests for Clarity GCP