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I'm unable to update the Global Settings in the DSM-Reporter. It grayed out even though I am an administrator.

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Article ID: 19281

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Users belonging to the Administrators group are unable to update the Global Settings in the DSM Reporter as it is grayed out.

Solution:

This problem has been seen on Windows 2008.

Due to changes in UAC in Win2008, users under the Administrators group that are not the local Administrator are not allowed to access the registry keys where the Global Settings are stored.

The solution is to start the DSM-Reporter from the Start menu by right clicking and selecting "Run as Administrator".

An Enhancement Request has been raised to make the necessary changes in the DSM-Reporter for better compliance with UAC.

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component: