Is it possible to fulfill and Approve request in Service Point?
Article ID: 192787
CA Service Management - Service Desk Manager
CA Service Desk Manager
Can't find fulfill button in Service Point. Is it possible to fulfill and Approve request in Service Point?
Release : 17.2
Component : SERVICE DESK MANAGER
Yes, this is possible from Service Point. The user who can approve/fulfill the request will see the ticket in the "My Approvals" tab in Service Point and can approve from here.