In an Advanced Availability environment with multiple Application servers, randomly, processes are unable to communicate between servers with error "UNABLE TO RESEND BROADCAST MESSAGE" in the stdlog file; the system hangs when the number of messages is too high and the system becomes unresponsive.
Steps to Reproduce:
Test Environment for the test
CA Service Desk Manager 17.1 - Rollup patches up to 22.214.171.124
Advanced Availability Configuration: Background Server (sdmAA-BGSB1), more than 2 Application Servers one of which is sdmAA-APP1
O.S.: Windows Server 2016
Database: Microsoft SQL Server 2014
Product defect DE53884.
Release : 17.1 up through at least 126.96.36.199, 17.2 up through at least 188.8.131.52, 17.3 GA at least.
Component : SERVICE DESK MANAGER
Debug test patch T56H126 (Linux) exists for resolving defect DE53884 on CA SDM 17.1 RU4.
The fix is to be integrated into future versions as soon as possible - please search the product documentation for DE53884 to determine the associated rollup patch that includes the fix.