Can't select Idea in Modern UX Timesheet

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Article ID: 192691

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

We are trying to add Idea using + Work on MUX timesheet and the item is grayed out and says Not Open for Time Entry and cannot be selected.

However it works fine with another option 'Copy previous timesheet'.



We have made sure the 'Open for time entry' is checked on the idea as well as the resources on the team and track mode is set to PPM .

Cause

This could be because the task got corrupt.

Even though you do not see tasks on NPIOs, there is an effort task created behind the scenes.

 

Environment

Release : 15.8

 

Resolution

Contact support for resolution.