Testing your VIP environment for the Migration of VIP Services Platform to Google Cloud Platform (GCP)

Products

• VIP Service

Issue/Introduction

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TESTING YOUR CONFIGURATION

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UPDATE: Symantec VIP has completed its migration to GCP.
All services and data are running on the new platform. If you have any further questions, please contact support.

 

Connectivity testing URL: goidservices-auth.vip.symantec.com (or services-prod.vip.csp01.saas.broadcom.com)

Resolution

ENTERPRISE GATEWAY CONNECTIVITY TEST:

Test accounts will initially be migrated to GCP before and production accounts. Organizations with test accounts will receive a notification 2-weeks prior to the switch.  

FIREWALL TEST: IP-FILTERED FIREWALLS

Find the active IP address in the DNS record for goidservices-auth.vip.symantec.com with NSLOOKUP. Then execute a TELNET connection to the IP address on port 443 from the VIP Enterprise Gateway(s) and/or other application servers from where VIP traffic is served. This will test IP address connectivity through your firewall. (note: The Windows Telnet client displays a blank (black) screen upon successful connection)

C:\>nslookup goidservices-auth.vip.symantec.com
Server:  localhost
Address:  127.0.0.1

Non-authoritative answer:
Name:    goidservices-auth-prod-e.vip.csp01.saas.broadcom.com
Address:  144.49.232.14
Aliases:  goidservices-auth.vip.symantec.com
          goidservices-auth-prod.vip.csp01.saas.broadcom.com


C:\>telnet 144.49.232.14 443

FIREWALL TEST: DOMAIN OR HOST-FILTERED FIREWALLS

Domains and hostnames will remain the same.