Migration details of VIP Services Platform migration to Google Cloud Platform (GCP) – FAQ

book

Article ID: 192675

calendar_today

Updated On:

Products

VIP Service

Issue/Introduction

 

PLEASE READ THIS ENTIRE NOTICE

Next: Configuration Requirements

 

UPDATE: Symantec VIP has completed its migration to GCP. All services and data are running on the new platform. If you have any further questions, please contact support.

 

Symantec is committed to providing a highly-scalable and reliable, cloud-based, strong authentication service. As part of this plan, all VIP Services will be migrating from AWS to the Google Cloud Platform (GCP) between 18 February 2021 and the end of April 2021. This article contains information our customers need to ensure a transparent and seamless migration. Many months of extensive planning and preparation have gone into this move. To that end, our goal is a successful migration with zero service interruption. 

 

  • 26APR2020 - Upcoming DNS changes:

    VIP Browser extension: Wednesday 4/28/2021 21:00 UTC https://browser-extension.vip.symantec.com/
    VIP Messaging: Thursday 5/1/2021 2:00 UTC https://messaging.vip.symantec.com
    VIP User Services: Saturday 5/1/2021 2:00 UTC
     https://userservices-auth.vip.symantec.com and https://userservices.vip.symantec.com
    VIP Services:  Friday 4/30/2021 21:00 UTC https://services-auth.vip.symantec.com and https://services.vip.symantec.com
    DNS records migration from AWS to GCP: Monday May 3, 2021 at 21:00 UTC

  • This URL can also be used to test connectivity.
  • IP netblocks added to the configuration requirements article.
  • Not getting the VIP migration information emails? Contact your account manager, or let us know here.

 

Resolution

WHEN IS THIS HAPPENING?

All VIP customers must take action by October 31, 2020, to prepare for both phases of the migration.

PHASE 1:  VIP accounts will be migrated from AWS to GCP, in waves, beginning on February 8, 2021. Phase 1 anticipated completion date is April 31, 2021. Switching will occur at the AWS level (see figure 2). VIP URLs will continue to resolve to AWS IP addresses. 

PHASE 2: DNS changes to all VIP URLs (see figure 3) to resolve to GCP IP addresses. Customers will be notified via email prior to the switch. The date and time of this change will be determined after PHASE 1 is successfully complete.  

- Configuration Requirements for the Migration of VIP Services Platform to Google Cloud Services
- Testing your VIP environment for the Migration of VIP Services Platform to Google Cloud Services

WHEN WILL MY VIP ACCOUNT BE MIGRATED?

All customers will be notified via email at least 2 weeks prior to their migration.  

WHEN WILL IP ADDRESSES CHANGE FOR VIP URLs?

During phase 1, VIP accounts will be switched to GCP in waves at the AWS level. VIP URLs will continue to resolve to AWS after your account is switched. 

After phase 2, DNS changes will resolve VIP URLs to GCP IP addresses. Date to be announced. 

WHO WILL RECEIVE THE NOTIFICATION EMAILS?

Emails are delivered to the technical and billing contacts listed on the 'account' tab within VIP Manager, and to Super Administrators (or those with equivalent permissions).

Important: Verify the accuracy of your VIP account information by logging into your VIP Manager account. If necessary, submit a request to update VIP Manager contact information.

Receive real-time notifications when the migration begins by subscribing to the Status Page (refer to the VIP Cloud service) 

TIP:  How to log into your VIP Manager account and locate the Jurisdiction Hash (aka: JurHash, JH)

WHAT EXACTLY WILL CHANGE?

All VIP Cloud services will be moving from Amazon Web Services to the Google Cloud Platform. There will be no changes to VIP URLs -- all DNS changes will be handled by the VIP Cloud team. VIP URLs within your environment will seamlessly begin resolving to GCP IP addresses when the migration occurs and all VIP on-prem and cloud services will continue to function normally. 

SHOULD I TEST READINESS FOR THIS MIGRATION?

Yes. Prepare your network for the IP address changes. See Testing your VIP environment for the Migration of VIP Services Platform to Google Cloud Services for testing procedures.  

WHAT IF I LOSE CONNECTIVITY DURING PHASE 2 OF THE MIGRATION?

If connectivity to VIP is lost, contact VIP Technical Support for assistance. Severity 1 cases require a phone call to support. Have your support ID and VIP Jurisdiction Hash ready when calling.

Refer to the Configuration Requirements for the Migration of VIP Services Platform to Google Cloud Services and Testing your VIP environment for the Migration of VIP Services Platform to Google Cloud Services.

TIP: Obtaining a Broadcom Support Site ID

HOW CAN I GET MORE INFORMATION?

Symantec is committed to helping our customers achieve success during this transition. If you have further questions or need technical support:

 

ADDITIONAL FREQUENTLY ASKED QUESTIONS (FAQ)

Will TEST, TRIAL, or non-production instances be migrated to GCP?

All VIP TEST or TRIAL accounts will be migrated on February 8th to allow connectivity testing prior to migrating the production accounts. Log into your VIP account(s) and check the Account Usage. to verify the Account Usage. If your production account shows at Test (or vice-versa) please contact your VIP account rep or submit a request here to request a change.

Where will the VIP service be hosted?

After the migration is complete, the VIP datacenters will continue to be hosted in the United States.  

What can I do if I cannot whitelist domains?

See Configuration Requirements for the Migration of VIP Services Platform to Google Cloud Services for IP netblocks that you must add to your firewall to allow outbound connectivity to the GCP-hosted platform. Do not remove existing netblocks until the migration is complete. 

Will the service capabilities change as a result of this migration?

There will be no functional changes to VIP. All services will continue to function seamlessly throughout this migration.

Are there changes to my Service Level Agreement?

No. Your existing Service Level Agreement applies to the new environment.

How will I know when my service was migrated?

The migration date and time for each product VIP account will be emailed to the technical and corporate contacts listed within VIP Manager. Once migrated, VIP URLs will resolve to IP addresses within the GCP netblocks. 

Can I opt-out of the migration?

No. This move is a mandatory migration.

Attachments