Alarms from one server are getting mapped to another server in UMP

Article Id: 192658
Status: Published
Updated On: 10-06-2020 08:39
Products:
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES , DX Infrastructure Management
Issue/Introduction:

In UMP, alerts from 2 different servers are getting mapped to one server even though the source and IP address of the alarms are completely different.

arxxxxxxx02v
arxxxxxxx01

Environment:

Release : 9.1.0

Component : UIM NAS

Resolution:

Select each robot's controller probe.

Press Ctrl-P to open the probe utility.

Click the button to enable 'Expert Mode.'

Run the probe callbacks to clear out the niscache and reset the robot device id on each robot.

The robots will be restarted. This should alleviate the anomaly.

Wait the same amount of time in which the problem reoccurred the first time but if it does not,

Then restart the discovery_server.

Restart the ems probe then the nas.

Restart the data_engine.

Check the alarms again.