Error - Synchronization Failure after adding the NFA data source to CAPC

book

Article ID: 192617

calendar_today

Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

NFA was upgraded from 9.3.6 to 10.0.3 (standalone)

The NFA server was integrated to NPC earlier. The version of NPC was 6.2

Trying to integrate the NFA 10.0.3 server to CAPC version 3.7.6 

Error "Synchronization Failure" when trying to add the data source to CAPC. 

Cause

Can see below error in CAPC DMservice.log 

Data source xxxxxxx encountered an error while processing a sync request.  
The problem is in the data source, not CAPC.  Check the logs 
for the data source to determine the cause of the problem.  The following stack trace shows the context of the sync request:
javax.xml.ws.soap.SOAPFaultException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> 
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. --->
 NetQoS.ReporterAnalyzer.i18n.i18nException: Flatten failed on Interface ---> 
NetQoS.ReporterAnalyzer.i18n.i18nException: Flatten failed on Interface ---> 
NetQoS.ReporterAnalyzer.i18n.i18nArgumentException: Circular reference found in group relations.
   at NetQoS.ReporterAnalyzer.Data.ReporterAnalyzer.ProductSync.PushedMembersDc.Flatten(String typeTable, String itemTypeName, UInt32 startTime, Boolean removeInheritance)
   at NetQoS.ReporterAnalyzer.Business.ProductSync.PushedMembers.FlattenAll(UInt32 updatedOn, Boolean removeInheritance, IFileLog fileLog)
   --- End of inner exception stack trace ---
   at NetQoS.ReporterAnalyzer.Business.ProductSync.PushedMembers.FlattenAll(UInt32 updatedOn, Boolean removeInheritance, IFileLog fileLog)
   at NetQoS.ReporterAnalyzer.Business.ProductSync.PushedMembers.UpdateStagedData(UInt32 updatedOn, IFileLog fileLog)
   at NetQoS.ReporterAnalyzer.Business.ProductSync.Sync.EndPush(SyncTime syncTime)
   at NetQoS.ReporterAnalyzer.WebService.ProductSync.ProductSync.EndPush(SyncTime syncTime)
   --- End of inner exception stack trace ---
   at NetQoS.ReporterAnalyzer.WebService.ProductSync.ProductSync.EndPush(SyncTime syncTime)
   --- End of inner exception stack trace ---

Environment

Release : 10.0

Component : NQRPTA - REPORTERANALYZER

Resolution

Below KB can be checked to resolve duplicate groups as can be symptom for this issue  

KB:Duplicate groups seen from Data Sources integrated with Performance Management

https://knowledge.broadcom.com/external/article?articleId=67169


Additional Information

KB:NFA data source is already registered to another Performance Center

https://knowledge.broadcom.com/external/article?articleId=32519

Attachments