AWA: After upgrading, Agents now take 4-8 minutes to connect to run a job

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Article ID: 192606

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation CA Automic Operations Manager CA Automic Oracle

Issue/Introduction

After upgrading to 12.2+, Agents are now taking 4-8 minutes to start when attempting to execute a job. 

Cause

Design change in the job messenger can cause modified HEADER.* files to send improper messenger commands, causing a timeout to occur before the Agent attempts to connect via different methods.  

Environment

Release : 12.2

Component : AUTOMATION ENGINE

Resolution

If this occurs, please check the HEADER.* for the appropriate OS; for example, HEADER.UNIX. Check to see if one is present in the client affected. If so, compare this to the header in client 0.

If your pre-upgrade header is different than the default, this can cause the issue. 

In the version of this seen, the HEADER file had the IP address not passed:

:  set &UC_IP_ADDR = ''

This worked in versions lower than 12.2, but within 12.2+ caused the Agent timeout.