Clarity Project will not open in MSP - Project dialog box pops up due to MSP Update not being installed

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Article ID: 192594

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

  • Project plan will not open in MS Project 2016
  • Symptoms may include:
    • The last time you opened 'ProjectID' it caused a serious error. Do you still want to open it
    • Project dialog box pops up with a list of projects from Clarity
    • User selects the project from the dialog window but it still won't open - Project hangs at writing to xml
    • Or sometimes user gets "An error occurred while openings the CA PPM project in Microsoft Project, please try again"

Cause

This can be due to a Microsoft Project defect fixed in a later MSP Update. 

Environment

Release : All Supported Releases

Component : CA PPM MICROSOFT PROJECT (MSP)

Resolution

  • Ensure you have a supported MSP Update (KB4484345 resolved the issue for one user)
  • It's recommended to upgrade to the latest MSP Update as this will have the most issues fixes since updates are cumulative. 

    • See 11553 - How do Microsoft Project monthly patches impact Clarity PPM?

Additional Information

  • If the above doesn't solve your issue, see also: List of Clarity PPM KB articles related to issues opening projects in MSP  (KB: 138671)
  • Clarity PPM and MSP integration known defects - Support Technical Document Index (KB: 15956)
  • Clarity PPM and MSP integration - List of knowledge documents (KB: 71385)

  • See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM