Kernel hang issues are often harder to debug than even a system panic. what details are required to collect to troubleshoot?
Release : Any version PIM/PAMSC endpoint
For all system kernel hang issues the following details are required.
Please note that no core files can be reviewed by a developer until all details are explicitly answered and all required logs are uploaded and successfully downloaded by a Broadcom Support Engineer. For large data files possible delays in the download should be expected.
Additionally, if multiple servers are affected, additional core files can be uploaded to the same ticket only if the OS report includes the additional server names. If you have separate OS reports from core reviews there should be a separate support ticket opened and documented to track any individual responses for RCA.