Tomcat intermittently and unexpectedly fails on the servers.
For example, in a windows environment, check the stdlog.x files under "C:\Program Files (x86)\CA\Service Desk Manager\log" for a messages similar to:
05/21 18:50:38.81 sdmapp01 pdm_tomcat 2536 SIGNIFICANT pdm_tomcat.c 1047 SERVICEDESK Tomcat was stopped on Thu May 21 18:50:38 CEST 2020
In the pdm_tomcat.log, one of the following messages is written:
Tomcat is configured such that changes made to particular configuration files whilst it is running cause Tomcat to be reloaded or redeployed.
Release : 17.2
Component : SERVICE DESK MANAGER
1. Determine if any changes have been made to any files that could trigger a reload or reploy of Tomcat after it is up and running.
2. Explicitly configure "autoDeploy=false" and "reloadable=false" for Tomcat.
3. Check for any possible relevant duplicate jar files or soft links on the server and consider replacing them with a copy of the associated file.
4. Ensure that Tomcat Manager is not being used to make changes to Tomcat files whilst Tomcat is up and running.
5. Consider using a tool like fswatch to monitor file changes in specific locations.
6. Turn on debug for Tomcat (Run: pdm_log4j_config -f SDM_WEB -l DEBUG -a -s 30MB ) and the Service Desk Manager pdm_logstat trace for tomcat.c (Run: pdm_logstat -f tomcat.c 301 )