Outdated Service Manager in use or Service Manager with missing CAPKI installation.

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation
• CA Automic Operations Manager
• CA Automic Oracle

Issue/Introduction

Error message:

Warning: Service Manager communication could not be established in secure mode!
Outdated Service Manager in use or Service Manager with missing CAPKI installation.

Cause

cause: Configuration setting to be enabled.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

Installing  CAPKI will resolve the issue.

If you dont want to use CAPKI, they can follow the below settings.

Set the SMGR_SUPPORT_LEGACY_SECURITY in UC_SYSTEM_SETTINGS to Y