Unable sync UIM systems discovered as VMware VirtualMachine to Spectrum

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

spectrumgtw probes does not sync UIM systems discovered as VMware VirtualMachine to Spectrum even though Host Sever Integration and Include Virtual Machines are enabled

 

Example:

Note: In this scenario the UIM instance does not have the vmware probe present and Synchronize Alarms setting is set to "From Uim to Spectrum"

 

Environment

Release : 9.2.0

Component : UIM - SPECTRUMGTW

Cause

This issue is sometimes seen when the spectrumgtw probe is set to filter VMware entities.

Resolution

1. Deployed the latest spectrumgtw probe version (8.67HF3+)

The latest spectrumgtw probe version is available in the CA Unified Infrastructure Management Hotfix Index

https://support.broadcom.com/external/content/release-announcements/CA-Unified-Infrastructure-Management-Hotfix-Index/7233

2. Enabled the Host Server Integration and Include Virtual Machines options in the
Hos Server Configuration settings via the Admin Console

3. Deactivated the spectrumgtw probe

4. Deleted the ..:\Nimsoft\probes\gateway\spectrumgtw\cache folder

5. Change FilterVMwareEntities = true key to false in the spectrumgtw.cfg in the HostServerConfiguration section as seen below:

   <HostServerConfiguration>
      HostFullSyncInterval = 01:00:00
      HostIncSyncInterval = 30
      HostServerIntegration = true
      IncludeVM = true
      FilterVMwareEntities = false
   </HostServerConfiguration>

6. Activate the spectrumgtw probe and check the Spectrum OneClick Console to validate the UIM Virtual Machines are synced